27560 Newhall Ranch Road Suite 311 Valencia, CA
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FAQ'S


   

When was indoor cycling introduced?

Over 20 years ago Rolling Stone magazine named indoor cycling the “hot” exercise of 1993.  Indoor cycling has maintained its status and evolved to one of the most popular classes at fitness clubs worldwide. It is a group fitness training class where riders and instructors are on stationary bikes riding to great music, motivational instruction and visual cues.

What can I Expect?

A fun and motivational indoor ride best describes the Cycleup philosophy. The Cycleup rider is in the pursuit of improving or maintaining fitness in a fun, welcoming and inspirational environment. Our program offers rides appropriate to various levels of fitness and age groups. The rider is in control of the bike and how difficult the ride becomes.

What is the cancellation policy?

Please cancel 2 hours prior to class. No-Shows are subject to a ride-credit or to a $5 fee. To cancel, please cancel from our mobile App or login to your account and un-reserve yourself.  If you are not able to cancel, please call the studio at 661-645-3060 and we will be happy to cancel for you. If you are running late, please call 661-645-3060. Bikes will given to walk-in riders 4 minutes after the class starts if the class is full.

What is Performance IQ?

For those of you who love technology and personal achievement, Cycleup has teamed up with Performance IQ to offer smart rides. Two 70 inch flat screens display real time performance metrics for personal achievement and competetive rides. If you prefer, you may opt out of the class displays but continue to have all of your stats emailed to you privately.

Is there an age requirement?

All riders must be at least 4’11” and at least 14 years old to ride. For all riders under the age of 18, a parent or guardian will be required to sign a waiver in person.

Do you offer child care?

No. We love children but we are not equipped to offer childcare in our facility. 

How should prepare for my first visit?

Cycleup offers two complimentary rides.  For your first visit, login and register for an account then purchase the two free rides. Next, go to the reserve tab to join a class and choose your bike.  Plan to arrive 10 minutes prior to start time so that we can show you the studio and assist with the bike set up.  We have fresh filtered water as well as water to purchase or you can bring your own water. Towels will be provided.  We have two bathrooms, two changing rooms and lockers for your convenience. Walk-ins can ride based on bike availability.

Does Cycleup have membership fees?

No. You pay as you go, purchasing classes at the studio or online.  The classes are discounted for frequency and loyalty. The Ride Passes are available in packages of 4, 10, 15 and 25 which do not expire for one year. There is also a monthly recurring unlimited Ride-Pass which can be cancelled at anytime. You will be able to manage your own account online, reserve one week in advance, and select your class and your bike. 

Do I have to wear cycling shoes to participate?

No.  However, you will experience a noticeably smoother and more efficient ride if you wear cycling shoes. If you are a beginner, it is a good idea to purchase shoes when you determine cycling will become a part of your regular routine.  The bikes come equipped with Schwinn Triple Link Pedals providing choice of Traditional Athletic Shoes, SPD or Look-style Cleats.

Performance Cyclery at  23360 Cinema Dr. in Valencia offers 10% off cycling shoes to all Cycleup riders, 661-254-4008.

How does the Waitlist work?

If the class you prefer is full, we recommend putting yourself on our wait list. You will be notified via email if a bike opens up and you are added to the class. If you are added within the 2 hour window, please call us or cancel online if you will not attend the class and we can give your bike to the next rider on the wait list. The wait list system works great if all riders cancel if they cannot attend.  Let's all work together to have a great experience.

 

If you cannot attend, please login to your reservations tab and cancel yourself or call the studio. Thank you.